FAQ
These are the questions buyers ask us before the first order. If yours is not here, send it with your enquiry — we answer within one working day.
Are you a factory or a trading company?
We are a manufacturer and export supplier based. Every programme runs to a written specification we hold on file — material, finish, branding, packing — and ships under one inspection report and one set of documents. Repeat orders reproduce against that specification instead of starting over.
Can you supply items that are not on your website?
Yes. This site shows our main lines. We regularly supply drinkware, bags, tech accessories, labels and retail packaging alongside them, and ship everything in one order.
Can I mix several categories in one container?
Yes — that is the main reason buyers work with us. Mixed containers let you hit a lower quantity per item while still filling a shipment, and you receive one inspection report and one set of documents for the whole order.
What is the minimum order quantity?
300 pieces for portfolios, gift sets and sample books; 500 pieces for notebooks, ring binders and presentation packaging. We quote per project, so send us the quantity you actually need.
Do you publish prices?
No. Every item is made to order, so price depends on material, size, quantity and finishing. We quote within one to two working days of receiving your specification.
How long do samples and production take?
Samples take 7–10 days from confirmed artwork. Production takes 25–35 days after you approve the sample.
Do you charge for tooling?
Only when the project needs a new mould, die or deboss plate — custom shapes, embossed logos, bespoke hardware. The cost is quoted separately and stated upfront, never added later.
What payment methods do you accept?
We invoice in US dollars from our company account. Standard terms are T/T — 30% deposit, 70% before shipment — or an L/C at sight for container orders. PayPal and Alipay (+86-13305779811) both work for samples, tooling and smaller orders. Other mainstream methods can be arranged: tell us what your finance team prefers and we will confirm it on the quote.
Which shipping terms do you offer?
FOB Ningbo or Shanghai, CIF, and DDP to Europe and North America. DDP includes duties and final-mile delivery.
Can you sign an NDA before I send drawings?
Yes. Send the enquiry first and we will return a signed NDA before you share anything confidential.
Request a quote
Tell us the brief.
Quantity, material, logo method and your deadline is enough to start.
Request a quoteWhat to send us
- Product type and target dimensions
- Quantity — and whether it may grow
- Logo and artwork, even if rough
- Your delivery deadline and market